Shipping policy

Shipping Policy

At VELLUMR™, we believe a better home starts with thoughtful choices — not only in the products you select, but also in how they arrive at your doorstep. This Shipping Policy details our procedures for handling, dispatching, and delivering your order.

Our Fulfillment Approach

AMERICAN FURNITURE OUTLET provides quality home furnishings and essentials designed for real life.

To optimize logistics, reduce excess storage overhead, and minimize environmental impact, many of our products are dispatched directly from certified production partners and centralized fulfillment centers.

This streamlined model enables us to:

  • Supply well-crafted, dependable home products

  • Maintain accessible pricing by eliminating unnecessary retail markups

  • Curb inventory waste and promote a more sustainable logistics network

We value your support of this efficient and mindful distribution model.

1. Handling Windows & Delivery Rates

Every VELLUMR™ order is processed with precision and care.

  • Order Processing Window: Allow 2–4 business days for fulfillment checks, inspection, and packaging prior to carrier handoff.

  • Peak Seasons (Holidays / High Demand): Fulfillment timelines may extend to 5 business days during peak shopping periods.

  • Shipping Rate: We maintain a flat delivery charge of $5.99 on all orders worldwide.

2. Estimated Transit Timelines

Because VELLUMR™ products are dispatched through specialized fulfillment hubs, shipping durations vary depending on the destination.

Region Estimated Transit Window
United States 10 – 15 Business Days
Canada / UK / Australia 11 – 16 Business Days
Rest of the World 15 – 20 Business Days

Note: Delivery windows are estimated ranges rather than fixed guarantees. We appreciate your patience while your items are in transit.

3. Shipment Tracking

Following dispatch, a shipping notification containing your tracking details will be sent to your email.

  • Tracking events typically take 1–3 business days to register once the shipping label is generated.

  • If status updates are not immediately visible, your shipment remains actively in transit.

4. Import Tariffs, Duties & Taxes

Cross-border shipments are delivered under DDU (Delivered Duty Unpaid) terms.

  • International buyers assume full responsibility for any local import duties, tariffs, or customs fees.

  • AMERICAN FURNITURE OUTLET bears no liability for hold-ups attributable to regional customs clearance.

While local duties are uncommon for general home goods, regional regulations differ.

5. Address Changes & Order Cancellations

Our team dispatches orders promptly to ensure swift delivery.

If you wish to modify delivery details or revoke an order, email us at service@resonatesync.com within 12 hours of purchase.

Once an order enters fulfillment, modifications or cancellations cannot be executed.

6. Missing or Impaired Shipments

Ensuring your items arrive intact is our priority.

  • Damaged Arrivals: Should your shipment arrive impaired, submit photographic evidence within 72 hours of receipt to receive a complimentary replacement.

  • Transit Loss: If a transport carrier officially declares a parcel lost, a replacement shipment will be issued at zero additional cost.