Return Policy

Order Cancellation:
We accept order cancellations before the product is shipped or shipped. If the order is canceled, you will receive a full refund. If the product has already been, we will not be manufactured able to cancel the order.

Returns (if applicable):
We accept product returns. Customers have the right to request a return within 14 days of receiving the product.
Returned items must be unused and in their original condition and packaging. A receipt or proof of purchase is required for returns.
Please do not send your purchase back to the manufacturer.
Customers will only be charged for one shipping fee (including return shipping); there are no restocking fees for returns.

Refunds (if applicable):

We will notify you by email after receiving and inspecting your return. We will also inform you whether your refund request has been approved. If the refund is approved, we will process it, and the refund may take 7 to 10 business days to be automatically refunded to your credit card or original payment method.

Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at service@resonatesync.com.

Return Address: 3rd Floor, Building A, Heyu Industrial Zone, Zancheng Community, Fuhai Street, Bao'an District, Shenzhen, China.